Privacy Policy

**Last Updated:** May 19, 2026

ServicePilot AI ("we," "us," or "our") is committed to protecting the privacy of the automotive repair shops ("Clients") we serve and their customers ("End Users"). This Privacy Policy explains how we collect, use, and safeguard information through our AI virtual front desk platform.

1. INFORMATION WE COLLECT

We collect information provided by Clients and End Users during phone calls, SMS interactions, and website chat:

  • **Contact Information:** Name, phone number, email address, and physical address.
  • **Vehicle Information:** Year, make, model, VIN, and service history.
  • **Communications:** Voice recordings, transcriptions of calls, and chat logs.
  • **Usage Data:** IP addresses, browser types, and interaction timestamps.

2. HOW WE USE THE INFORMATION

We use the collected data for the following purposes:

  • **Service Delivery:** To answer calls, book appointments, and provide quotes autonomously.
  • **Client Reporting:** To provide shop owners with insights into call volume, lead capture, and ROI.
  • **AI Training:** To improve the accuracy and natural language processing capabilities of our AI models. (Note: Data used for training is anonymized and de-identified where possible).
  • **Compliance:** To maintain logs for TCPA, GDPR, and CCPA audit purposes.

3. DATA SHARING & THIRD PARTIES

We do not sell Client or End User data. We share data only with:

  • **CRM Providers:** To synchronize customer information with the Client’s existing shop management software.
  • **Telephony Providers:** (e.g., Twilio/Vapi) To facilitate voice and SMS communication.
  • **Service Providers:** Cloud hosting (AWS) and payment processing (Stripe).

4. DATA SECURITY

We implement industry-standard encryption (AES-256) for data at rest and TLS 1.3 for data in transit. We strictly control access to voice recordings and transcriptions.

5. YOUR RIGHTS (GDPR/CCPA)

Under applicable laws, Clients and End Users may have the right to:

  • Access the data we hold about them.
  • Request the deletion of their personal information.
  • Opt-out of automated processing.

To exercise these rights, please contact support@servicepilotpro.xyz.

6. COOKIES

Our website and dashboard use cookies to enhance user experience and analyze traffic. Clients can manage cookie preferences via their browser settings.

7. CHANGES TO THIS POLICY

We may update this policy periodically. Significant changes will be communicated via the AI Dashboard or email.